Terms & Conditions

Vic Bay® Terms & Conditions

Last Modified: 30 November 2018


1. General Terms & Conditions

1.1. All prices are subject to change without prior notification to customer.
1.2. All orders must be counted with a member of our staff either before leaving our premises or at your own premises before signing acceptance on your invoice.  Once done, no discrepancies will be accepted.
1.3. If you choose not to count the goods, you agree that you are receiving the correct quantity of goods.
1.4. Once stock has been collected from / delivered by Vic Bay®, we have no control over it. As such we do not accept responsibility for any damages or shortages.  Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received before they get branded.  
1.5. Vic Bay® cannot accept returns on incorrect items which have already been branded regardless of whether it’s Vic Bay®’s fault or not.
1.6. In the case of stock being sent by the client’s courier, the client accepts Vic Bay®’s dispatch policy as being correct and no claims will be entered into in connections with shortages. 
1.7. Any shrinkage will be within accepted international standards as long as the washing instructions on the label are adhered to. We cannot be held responsible for incorrect washing of garments. 

1.8. Whilst every measure is taken to ensure high standard garments, dark coloured cotton garments are not suitable for applications where garment is exposed to excessive sunlight and/or perspiration, as this will result in fading. 
1.9. All orders will be held for 48 hours. Thereafter, if not paid for, it will be returned to stock.

2. Wholesale Policy

2.1. Vic Bay® is a wholesale distributor of blank apparel dealing with the promotional, marketing, screen-printing, embroidery, work wear and protective clothing sectors.
2.2. To be approved for wholesale pricing of Vic Bay®, you will be required to complete a registration form and send through the necessary documentation.

3. Privacy Policy

3.1. We respect your right to privacy. At Vic Bay® we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. Vic Bay® does not store your credit card information. Vic Bay® will not rent or sell your name or personal information without your permission. 
3.2. Our websites do utilise 'cookies' to help recognise you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information solely to make our website easier for our customers to use.

4. Price and Styles

4.1. Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing. 
4.2. Vic Bay® reserves the right to change or discontinue styles, colours and sizes.

5. Sample Orders

5.1. All samples will be invoiced then credited once returned. 
5.2. Samples must be returned for a credit within 10 working days from the date of the invoice with a copy of the original invoice enclosed.
5.3. Samples must be returned in original condition as well as original packaging. Should samples become damaged or soiled and not fit for resale, this will result in samples not being accepted for return. 
5.4. Samples returns are not subject to handling fee.

6. Payment Policy

6.1. No goods will leave our premises without being paid for including collections via courier.  Orders will only be released once payment has reflected in our bank account. Unless you are an account customer.

6.2. All goods remain the property of Vic Bay® until paid in full.

6.3. All new customers are required to pay by credit or debit card, EFT or cash.

6.4. We accept Mastercard / Visa and Debit cards (No Amex and Diners).  

6.5. Cash deposits into our bank account may result in the cash deposit fee being charged to your account.

6.6. We encourage EFT's and have facilities at our offices to make Internet payments.

6.7. Cheques are no longer an accepted form of payment unless prior arrangement with management has been made.

6.8. Please pay into the correct bank account to ensure that your order is cleared immediately.

6.9. Payments from outside SA take between 4 and 7 working days to clear and goods will only be released when payment reflects in our bank account.    

6.10. Interest will be charged on overdue amounts (subject to the terms of our credit agreement). 

6.11. Online Payments: All online payments are processed by the MyGate Payment Gateway. Consumers may go to www.mygate.co.za to view MyGate’s security policies.

7. Credit Policy

Credit terms are available subject to:

7.1. Fill in the Credit Application form and send to your nearest Vic Bay® branch.

7.2. Credit approval process

7.3. A minimum monthly spend (Contact your nearest Vic Bay® branch to find out the minimum monthly spend)

7.4. Trading history of more than 6 months with Vic Bay®.

7.5. Terms are strictly adhered to you so please ensure that your account is in good standing at all times.

8. Cancellation Policy

8.1. Written orders (faxed, by email or online) constitute a binding contract and are legally enforceable. 

8.2. Once an order has been placed, cancellations prior to collection or agreed to returns after collection may be subject to a 10% handling and admin fee.

8.3. Samples returns are not subject to handling fee.

9. Return Policy

9.1. An invoice must accompany all returns.

9.2. Return items are subject to a 10% handling fee on the total value of the goods returned.

9.3 No cash refunds will be given.

9.4. Unbranded garments, in their original condition will only be accepted back within 10 working days for a replacement, credit or refund (No cash refunds) If payment was by card, the commission charges will be deducted.

9.5. Garments that are printed, washed, dyed, relabelled or branded or not in a resaleable condition will not be accepted for return. 

9.6. Customers are responsible for the inspection of goods before branding.

9.7. Please ensure your invoice is correct before branding. Vic Bay® is not liable to contribute to any screen printing costs or pay for reprinting under any circumstances. We highly recommend that all customers check their orders rather than having them delivered directly to a printer. 

9.8. We also recommend viewing Vic Bay® products at a showroom or buying samples prior to making final orders.

9.9. No returns on special orders will be accepted unless there is fault with the stock. 

9.10. If you have any other questions about returns please feel free to email marketing@vicbay.co.za

10. Collections and Delivery Policy

10.1. No goods will leave our premises without being paid for.  

10.2. Orders will only be released once payment has reflected in our bank account. 

10.3. Once stock has been collected from or delivered by Vic Bay®, we have no control over it. As such we do not accept responsibility for any damages or shortages.  

10.4. Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received before they are printed, washed, dyed, relabelled or branded. 
10.5. For more information please refer to our delivery page.

11. Online Policy

11.1. An online sales order placed does not constitute an official invoice as it still needs to be processed by a sales consultant.
11.2. Orders are subject to stock availability. Should an item be out of stock, you can contact the branch to find out if one of our other branches have stock of the item.
11.3. Vic Bay® will not be held accountable for mistakes made by the client or any of their representatives. Please check your order carefully before checking out. Should there be an error made on the online sales order, please contact customer service.
11.4. Although utmost care has been taken in ensuring registration of legitimate users, Vic Bay® will not be held liable for fraudulent accounts.
11.5. Although the information provided on this website is carefully checked, errors or omissions may occur.  
11.6. Vic Bay® will accept no responsibility for any mistakes or misprints.
11.7. Should a price be in question on the website, Once logged in please refer to the latest price list for accurate pricing and raise the query with your Vic Bay® branch.

11.8. Wholesale price breaks apply to order quantities of the same product style and can be made up of multiple colours and sizes within that style starting above 250 units. The relevant price will be automatically applied upon adding items to your cart.

12. Online payment Policy

12.1. Please note that orders will only be processed once payment has been received. Orders are only released once payment reflects in Vic Bay® bank account. 
12.2. Cash On Collection - Orders will be held for 48 hours thereafter will return to stock.
12.3. EFT -  Orders will be held for 48 hours thereafter will return to stock (Please use your order number as reference)

12.4. Online Debit or Credit Card Payments: All online payments are processed by the MyGate Payment Gateway. Consumers may go to www.mygate.co.za to view MyGate’s security policies.

13. Discount Policy

13.1 We offer a discount per order where the quantity of the same product (i.e. Heavyweight T-shirt or Men’s Polo) are above 250 units. Please check with your sales consultant on the amount that is applicable for your order.


BRANDING TERMS AND CONDITIONS


14. Direct To Garment (DTG) Policy

Applies to: Vic Bay GP, Vic Bay KZN and Vic Bay WP.

14.1. Whilst every effort is made to ensure your product is branded to perfection, the following points need to be noted.
14.2. We mostly print on Vic Bay garments and therefore have the most experience on the fabrics and how they print and wash.
14.3. Vic Bay does not have this knowledge of third party garments/products that are supplied for printing. Therefore we will not be held liable for the print quality as well as the washing of the garment. In order to prevent any possible problems, a sample should be provided for testing to ensure printability of the garment.
14.4. Vic Bay garments must have the washing instructions adhered to in order to look after the print.
14.5. Artwork layouts can only be created once we have received a signed Sales Order.
14.6. It is recommended that you send your artwork to us first so that we can check if your artwork is supplied in the correct format, size and resolution.
14.7. Emailed artwork must be no larger than 20Mb, otherwise please supply artwork via https://wetransfer.com/
14.8. Artwork needs to be supplied in electronic format only in the following file types for us to attend to your order quickly and efficiently: PNG, JPEG,TIFF or PDF.
14.9. Maximum print size is 350mm x 450mm (Vic Bay GP 520mm x 680mm)
14.10. Artwork needs to be supplied at a minimum resolution of 300 dpi.
14.11. Please note that Vic Bay will not be held responsible for poor quality of images where the initial artwork supplied is poor.
14.12. Once we have done the layouts you will be asked to sign an Artwork Approval Form.
14.13. By signing approval for us to print this design for you, you acknowledge you have full rights to this image.
14.14. Orders that have a specific deadline need to be signed and paid for urgently as we will not commence branding without payment and a signed artwork approval form.
14.15. Please be advised that colour will vary from what you see on screen to it actually being printed. Please supply us with both your Pantone and CMYK Codes.
14.16. To avoid font and text changing when going to print, all fonts must be converted to curves to avoid font substitutions and always attach your PC fonts size and type.
14.17. On request, a sample can be printed for a fee.
14.18. Pricing is based on print size, number of print locations, garment style, garment colour and number of garments to be printed.
14.19. DTG printing gives you the flexibility of printing over 16 million colours with no screen or positive charges.
14.20. No set-up charge.
14.21. Redrawing fee is charged at R250 per hour ex vat.
14.22. No minimum order quantity.
14.23. Lead Time from receipt of full payment and artwork approval is 3 - 7 working days depending on quantity.

15. Screen Printing (SP) Policy

Applies to: Vic Bay KZN

15.1. Artwork layouts can only be created once we have received a signed Sales Order.
15.2. It is recommended that you send your artwork to us first so that we can check if your artwork is supplied in the correct format, size and resolution.
15.3. Emailed artwork must be no larger than 20Mb, otherwise please supply artwork via https://wetransfer.com/
15.4. Artwork needs to be supplied in electronic format only in the following file types for us to attend to your order quickly and efficiently: PNG, JPEG,TIFF or PDF.
15.5. Maximum print size is 450mm x 550mm.
15.6. Artwork needs to be supplied at a minimum resolution of 300 dpi.
15.7. Please note that Vic Bay will not be held responsible for poor quality of images where the initial artwork supplied is poor.
15.8. Once we have done the layouts you will be asked to sign an Artwork Approval Form.
15.9. By signing approval for us to print this design for you, you acknowledge you have full rights to this image.
15.10. Orders that have a specific deadline need to be signed and paid for urgently as we will not commence branding without payment and a signed artwork approval form.
15.11. Please be advised that colour will vary from what you see on screen to it actually being printed. Please supply us with both your Pantone and CMYK Codes.
15.12. To avoid font and text changing when going to print, all fonts must be converted to curves to avoid font substitutions and always attach your PC fonts size and type.
15.13. Pricing is based on print size, number of colours in artwork and number of garments to be printed.
15.14. Screen printing allows for a maximum of 14 colours per print location.
15.15. Set-up charges apply.
15.16. Minimum order quantity is 10.
15.17. Charge applies for folding and poly bagging per garment.
15.18. Special Inks are available at an additional charge: E.g Glitter, Glow in dark, Hi-density, Puff, Discharge, Reflective, Shimmer, Foil, CMYK.
15.19. Lead Time from receipt of Full Payment and Artwork Approval is 5 - 10 working days depending on quantity.

16. Embroidery (EMB) Policy

Applies to: Vic Bay WP.

16.1. Artwork layouts can only be created once we have received a signed Sales Order.
16.2. It is recommended that you send your artwork to us first so that we can check if your artwork is supplied in the correct format, size and resolution.
16.3. Emailed artwork must be no larger than 20Mb, otherwise please supply artwork via https://wetransfer.com/
16.4. Artwork needs to be supplied in electronic format only in the following file types for us to attend to your order quickly and efficiently: PNG, JPEG,TIFF or PDF.
16.5. Maximum embroidery size is 350mm x 450mm.
16.6. Artwork needs to be supplied at a minimum resolution of 300 dpi.
16.7. Please note that Vic Bay will not be held responsible for poor quality of images where the initial artwork supplied is poor.
16.8. Once we have done the layouts you will be asked to sign an Artwork Approval Form.
16.9. Please check and ensure branding positioning, size and colour of thread meets your artwork specifications.
16.10. By signing approval for us to print this design for you, you acknowledge you have full rights to this image and all information on this branding sheet is correct.
16.11. Orders that have a specific deadline need to be signed and paid for urgently as we will not commence branding without payment and a signed artwork approval form.
16.12. All embroidery files created by Vic Bay belong to Vic Bay exclusively.
16.13. Please be advised that colour will vary from what you see on screen to it actually being printed. Please supply us with both your Pantone and CMYK Codes.
16.14. To avoid font and text changing when going to print, all fonts must be converted to curves to avoid font substitutions and always attach your PC fonts size and type.
16.15. Pricing is based on print size, number of colours in artwork and number of garments to be printed.
16.16. Vic Bay reserves the right to allow a 2% tolerance for production rejects.
16.17. All digitising will require a 24 to 48-hour lead time depending on total digitising required.
16.18. No minimum order quantity.
16.19. Additional charge applies for folding and poly bagging each garment.
16.20. Lead Time from receipt of full payment and artwork approval is 5 – 7 working days for orders under 100 units. Larger order lead times to be quoted based on the size and artwork of order.
16.21. Lead times do not take into account weekends or public holidays.